RULES AND CONDITIONS!

Thank you for shopping with us! We strive to insure every customer has a flawless shopping experience! We do have rules and conditions in place in the instance you are less than satisfied! Please read below! 

*WE WILL NOT REFUND FOR ANY ITEMS UNLESS THEY ARE DEFECTIVE! We check every outfit before it leaves us but in the instance we over look a defect then please message us within 48 hours for us to refund!

* PLEASE CHECK YOUR INVOICE/ITEM DETAILS PRIOR TO PAYING! ONCE THE INVOICE IS PAID AND SUBMITTED WE CAN NOT CHANGE! NO REFUNDS WILL BE SENT IF YOU ITEM HAS A MISTAKE AFTER YOU HAVE VIEWED/PAID!

LOCAL PICKUP ITEMS:
ALL LOCAL PICKUP ITEMS WILL BE READY FOR PICKUP 1-3 BUSINESS DAYS AFTER ORDERING! ONCE YOUR ITEM IS READY YOU WILL RECEIVE A MESSAGE OR EMAIL THAT YOUR ORDER IS READY FOR PICKUP! ONCE YOUR ORDER IS READY FOR PICKUP PLEASE MESSAGE *THE BUSINESS PAGE* TO SCHEDULE A DAY AND TIME TO PICKUP! OUR PICKUP HOURS ARE FLEXIBLE BUT PLEASE GIVE A HEADS UP!

SHIPPING:
* IF YOU DO NOT OPT FOR PICKUP SHIPPING WILL AUTOMATICALLY BE APPLIED!
* ONCE SHIPPING IS PAID FOR WE WILL NOT REFUND IN THE INSTANCE YOU NOW WANT PICKUP!
* SHIPPING ITEMS WILL BE SHIPPED 3-5 BUSINESS DAYS AFTER ORDERED/ARRIVED! ONCE AN ITEM IS IN THE HANDS OF THE POSTAL SERVICE IT IS OUT OF OUR CONTROL! WE WILL NOT REFUND FOR SHIPPING ISSUES!
* SHIPPING COST FLUCTUATE! 1 ITEM WILL BE $5, ADD $1 FOR EVERY EXTRA ITEM (ITEMS THAT ARE VERY HEAVY OR TOYS WILL HAVE A DIFFERENT PRICE!)
* IF ITEMS ARE NOT APART OF THE SAME ORDER YOU WILL BE INVOICED SEPARATELY! THIS IS DUE TO ITEMS NOT ARRIVING AND BEING READY TO SHIP AT THE SAME TIME! WE DO NOT HAVE ROOM TO HOLD ITEMS TO COMBINE SHIPPING!

REP CODES:
PLEASE BE SURE TO ADD THE REP CODE YOU ARE WANTING TO USE IN THE COMMENTS! ONCE THE INVOICE IS SENT WE WILL NOT ADD REPS CODES UNLESS THE ERROR WAS MADE ON OUR END!

PREORDERS:
ALL PRE ORDERS HAVE A ETA! THESE ARE ESTIMATED! WE WILL ALWAYS TRY TO INSURE ITEMS ARE HERE BEFORE ETA BUT WE CAN NOT ALWAYS GUARANTEE THIS! WE WILL NOT REUND IF ITEMS ARE LATE AND IT WAS OUT OF OUR CONTROL! IF YOU ARE WANTING AN ITEM FOR A CERTAIN TIME PLEASE MAKE SURE ETA FALLS IN LINE WITH THAT!

SMOCKS:
YOU ARE NOT ALLOWED TO USE REP CODES WITH SMOCK ITEMS!
IF YOU HAVE CUSTOM SMOCKS (EX BOOKSACK, SHIRT, DRESS) PLEASE CHECK THE INVOICE CAREFULLY TO INSURE IT IS CORRECT BEFORE PAYING!

LIVE SALES:
WE LOVE DOING LIVE SALES AND PLAN TO HAVE PLENTY MORE THIS YEAR! NO CODES ARE AVAILABLE IN LIVE SALES! ITEMS WILL GO TO FIRST IN LINE, ONCE INVOICES ARE SENT YOU HAVE 12 HRS TO PAY BEFORE THEY WILL GO TO NEXT IN LINE AND SO ON.

MESSAGES: PLEASE SEND ALL MESSAGES TO OUR BUSINESS PAGE OR audiefayeandcompany@gmail.com!
WE WILL NOT RESPOND TO MESSAGES ON OUR PRIVATE PAGES! 

PLEASE BE CONSIDERATE AND KIND! MESSAGES WILL BE RESPONDED TO ASAP!